FAQs

Things you need to know prior to booking

What are the minimum requirements?

For our Glam Camps, we have a minimum booking requirement of 10 guests. All the prices quoted on our website are based on a 2-night stay; we do not offer single night hire.

What are the check-in and check-out times?

Check-in is from 3.00pm on the Friday. Check-out is by 11.00am on the Sunday.

How many people can a tent accommodate?

Our 5-metre bells can fit a maximum of 5 x single folding guest beds in each and our slightly smaller 4-metre bells can fit 3 x single folding guest beds in each.

Is there a holding and damages deposit required?

Yes, to reserve your dates, venue and any additional activities you require, 25% of the total booking fee is payable upon booking. The remaining 75% total booking fee will be due for payment 30 days prior to the event. In addition, we ask for a £250 damages deposit against our bells and equipment. This is returnable within 7 days of your event.

How soon do I need to book?

We generally take bookings up to 2 years in advance. It is really important, if you want to secure your date and choice of venue, that you let us know as soon as possible that you wish to proceed. We don’t want you to feel like we are giving you  ‘the hard sell’ but equally, we want to avoid disappointment if your date gets booked.

Can I add day guests?

The venues will permit day guests on the Saturday of your stay only, from 11.00am to 6.00pm at a charge of £25 per person. Please advise at the time of booking should you wish to add any day guests.

What is included in the sleeping bells?

Inside you will find up to 5 x metal-framed folding guest beds with mattresses, full bedding including duvet, pillow and fitted bottom sheet, a decorative cushion, blanket and goody bag per bed. In terms of decor, we include a folding side table, lantern with battery operated candles inside, a dried flower arrangement, reed diffuser and circular rug per tent. Around the centre pole, there will be a macrame mirror and fairy lights. Outside will be bunting and solar-power fairy lights draped over the entrance.

What is included in the chill out bell?

Inside you will find wicker sofas and/or chairs, pouffes, decorative and floor cushions, an assortment of rugs, side tables, lanterns, dried flower arrangements and a box of games. Around the centre pole, there will be a macrame hanging and fairy lights. Outside will be bunting and solar-power fairy lights draped over the entrance.

What are the cooking facilities?

This is dependent on the venue. Woodlands and Lakeside have purpose built kitchens, and for Downash and Southdowns, we will supply you with an alfresco kitchen under awning. Those with purpose built kitchens include a cooker, fridge/freezer and a microwave. Our alfresco kitchen include portable gas stoves and a fridge/freezer plugged in to the mains. All kitchens include a kettle, toaster, pans, cooking utensils, crockery, cutlery, mugs and glasses, as well as cleaning items such as washing up liquid, sponges, cloths, tea towels and bin bags. We also supply a BBQ with utensils, kindling, logs, charcoal and firelighters.

My venue provides breakfast, what will this include?

Our Woodlands and Lakeside packages include breakfast both mornings of your stay. At Woodlands, guests have the choice of either a full English or continental breakfast, however all guests are required to have the same per day, it cannot be a mix of cooked and continental, but you can opt for both across the weekend, e.g. continental on the Saturday and cooked on the Sunday.. At Lakeside, you will be served a continental breakfast.

We have opted for the breakfast hamper, what will this include?

Our hampers contain both continental and cooked breakfast items. Continental options include a selection of bread and pastries, preserves, granola and cereals, fruit and juices. Our cooked breakfast hamper ingredients will be refrigerated and will include bacon, fresh farm eggs, sausages, beans, mushrooms and tomatoes. Tea, coffee, sugar and butter is also supplied. Please disclose any dietary requirements of your guests to us no later than 14 days prior to your event. 

Can we outsource our own activities and catering?

Yes, just let us know what the activity is and the provider, and we will double-check with the venue, but generally this isn’t an issue. The only stipulation is with Lakeside who do not allow outside catering as they provide this as an additional extra.

What should my guests and I bring with us?

It is advisable to bring towels and toiletries as these are not supplied. Whilst toilet roll will be found in the loos, we always recommend bringing extra, especially if your venue is a campsite and facilities are shared with other campers (Downash and Southdowns). Each bell tent comes with fairy lights around the centre pole, a lantern with battery operated candles inside and solar powered fairy lights draped over the entrance, but we recommend bringing some torches for that extra bit of light at night time. We supply charcoal, kindling, logs and firelighters for the BBQ, but it’s worth bringing more, especially if you are a large party and planning to cook both evenings. There are power sockets you can use in the buildings at Lakeside and Woodlands, but at Downash and Southdowns there isn’t, so bring portable power banks if you want to charge your handheld devices. As your camping, if you want to sit outside but not on the grass, bring camp chairs. Lastly, even if breakfast or a hamper is included in your package, you will need to bring your own food and drink for the rest of your stay.

What do we do if it rains?

This shouldn’t put a dampener on your celebrations, but here are some points to be mindful of in wet weather:

  • The tents are sold to us from the manufacturer as ‘waterproof’ and are re-proofed at the end of each season, however we have noticed over the years a couple of things in the design of all bell tents that can affect this. You won’t get flooded by any means, but we feel we need to advise you accordingly.
  • Our tents are cotton canvas, they are not plastic/polyester like other tents; this is part of their appeal and probably the reason you chose to have them at your event, BUT this does mean that very occasionally, if completely saturated or in torrential rain for long periods, a small amount of water may sneak in. This is only ever a very small amount at the points where the frame meets the tents and/or the centre pole stretches the top of the canvas.
  • If camp beds, bedding or personal belongings are pressed up hard against the canvas, this MAY cause a weak point for water to seep through. Your camp beds may be pushed slightly closer together for this reason.
  • Windows and doors are obviously a ‘hole’ in your bell tent. if not secured or closed properly, the inevitable will happen! Please make sure they are closed over night and on check-out.

Please don’t let this dishearten you, we have set up lots of tents in the rain and water ingress is a rare occurrence and should not affect your stay.

We have booked a Glam Camp, are on-site and have an emergency - what do we do?

Our inbox is checked frequently, so please email us at bookings@beneaththecanopy.co.uk. Alternatively, give us a call on 07526 069405 or send a text/WhatsApp with your name, best contact number and a brief description of the issue and we’ll come back to you as soon as possible to resolve.

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